Terms Of Service

1. GENERAL BRAND POLICY

    • The following terms and conditions are applicable only to the products purchased via our website www.heera.one or the ones that are purchased through our Social Media portals.
    • This is to bring to your notice to carefully read the mentioned terms and conditions before being a part of the Heera community and making a purchase for any of our products or availing of services. Any purchase made through our website would be considered as your acceptance of our Brand Policy and with this acceptance you will be bound to the specific terms of use of our website, the privacy policy any other terms of service or any additional terms mentioned for the product.
    • If you are not in agreement with the supply terms, please do not access the website or any other source of transaction for any purchase of a product or a service.
    • In order to ensure the safety and confidentiality of our customers, this website uses regular industry standard technology drafted to help keep an individual’s personal information safe which will be shared by you with us while making purchases. In addition to that, the customer data we collect is protected by us against any unauthorized access. In order to prevent this access and to maintain data accuracy, we have employed practical security procedures, methods and technology.
    • Any personal information of a user that is shared with us through our website during the transactions is transferred, processed and maintained on computers which might be located outside your locality or even the country and have different privacy laws. The same applies to any situation where you are located outside India and provide us with your personal information or data. In such cases, we are bringing to your notice that the website stores or transfers your information to India and processes it there. Your acceptance of such information represents your agreement or compliance to that transfer.
    • As it has been prevalent in the recent times, it is deplorable that the transference of information over the Internet is not completely secure. Although we seek to protect any personal data or information that is shared by you with us, we cannot entirely guarantee the security of your data while it is being transmitted to our site. With this, we aim to bring it to your notice that any transmission of any sort of data or information is at your own risk. Once we have received your information, we do ensure you that we have adopted commercially reasonable procedures and security features in order to prevent any sort of unauthorized access.

    2. BUSINESS

    • We at Heera hold the right to discontinue the services of any product without any prior services.
    • Our brand holds the power to add, modify or develop the procedures, services, mediums or conditions of purchase at any time without having a liability to any third or external party for any development, elimination or termination of any particular aspect of the services.

    3. PRODUCT POLICY

    • The sale and purchase of products including features like the payment policy and the shipping policy enabled by our website is guided by our company’s policy which can be changed or modified at our discretion without any liability to any third party.
    • In a situation where a damaged product is received by you, write to us on support@heera.one mentioning the damage along with the attached pictures of the product. The damage mentioned by you will be assessed and analyzed by our team and a solution will be offered from our side. The product may be replaced altogether or any other corrective measures will be suggested or undertaken in accordance to the issue being dealt with.
    • In case the product is out of stock, our concerned personnel will get in touch with you and assist you further. In a situation if paid orders, the money will be transferred to the source of payment within a stipulated period of time. In case of cash on delivery (COD) no refunds will be extended from our side as no payment would be received by us.

    4. SERVICES OFFERED BY Heera

    • The sale and purchase of products including features like the payment policy and the shipping policy enabled by our website is guided by our company’s policy which can be changed or modified at our discretion without any liability to any third party.
    • You can utilize the product as per your will but neither Heera nor our team will be liable for the same.
    • To avail our services, you need to be of a legal age which would lead to forming of a binding contract. You must also notify us that you are not a person barred from receiving services under the laws as applicable in India.
    • We shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
    • In accordance with the Information Technology Act 2000 and rules made there under, we need to handle and take care of your grievances. Please write to us on support@heera.one to register any grievances you may have.
    • In the event that you have any complaints or concerns with respect to the website or our services, please write to us at support@heera.one

    5. PRICING INFORMATION

    • Heera does not guarantee that the price offered for the product will be the lowest in the city, region or geography. It must be noted that the prices and availability are subject to change without prior notice or any consequential liability to you.
    • We at Heera aim to provide accurate information about our products and services but it might be possible that in some cases an error may occur. During such an event, it may happen that a product or service is listed with incorrect price or with incorrect information. To rectify the same, we, at our discretion, may contact you for instructions or cancel your order and notify you of such cancellation. We still hold the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation.
    • If the cancellation of the order is made by us after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

    6. USER CREDIT OR DEBIT CARD DETAILS

    • You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. You are urged to not use the credit/debit card that is not lawfully owned by you.
    • The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law. You will be solely and entirely responsible for the security and confidentiality of your credit/debit card details. We expressly disclaim any liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

    7. DELIVERY OF Heera PRODUCTS

    • Your shipping address and pin code will be verified before you proceed to pay for your purchase.
    • If your order is not in serviceable areas, we would request you to provide us with an alternate shipping address. If there is any dispute regarding the shipment of the products or services for the area not covered, we will not be held responsible for the non-delivery of the product.

    8. NO COMPENSATION POLICY

    In case the products that you choose to purchase from our website do not meet your expectations, we are not liable to provide any compensation except return, credit voucher or exchange of the product. The customer cannot request compensation for reasons like :

    • Variation in the appearance of the product
    • Delay in delivery caused by unexpected circumstances
    • Issue with our delivery partners or their personnel
    • Voucher which got deactivated due to the end of expiry date
    • Unavailability of items which the customer tried to purchase etc.

    9. SHIPPING, DELIVERY AND CANCELLATION

    • For the shipping and tracking of the order we have the standard online tracking system. A tracking number will be shared with you via an E-mail or SMS once the product has been dispatched. You can also track your order under the ‘My Account’ section on our website. Your order should be delivered to you within 2 - 10 working days, depending on your pin code.
    • Cancellation of an order is only possible if you notify us within 24 hours of placing the order. You can get in touch with us regarding the same by writing to us at support@heera.one or calling us on +91 9898822480. Once we receive your cancellation request, we will share a confirmation of the same via email. If a prepaid order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including the shipping charges.
    • If you cancel part of the order, shipping charges will not be refunded.
    • If you return an order delivered to you, original shipping charges will not be refund

    10. WARRANTIES AND CLAIMS

    Please refer to and note the standard warranties and the conditions for usage of the products in relation to each product.

    11. INDEMNIFICATIONS AND LIMITATION OF LIABILITY

    • You agree to indemnify, defend and hold harmless Heera from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Heera that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.
    • In no event shall Heera and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or Heera has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Not with standing anything to contrary, Heera entire liability to you under this Terms of Offer for Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

    12. PRIORITY SHIPPING

    Delivering on a specific date or priority shipping is not an issue. You just need to reach out to us via email/call and explain all the specifications as soon as you place the order. Once we have the details in advance, we will definitely look into delivering the order according to your mentioned preferences. In case you have been late in calling us, we will take down the details but will not be able to assure the delivery as it is handled by the courier companies.