We have no return and refund policy, which means once paid’ order cannot be returned or refunded.
Under special case If product is eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Final decision will depend on purpose for return.
For queries, you can contact us as sales@heera.one If your return is accepted under special case, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Conditions
We will only accept returns for unopened products.
NO RETURN IN ANY OTHER CASE
If you receive a defective product, we will provide a full refund or exchange the product free of cost. Please inform us within 24 hours of receiving the product, and provide a 360-degree unboxing/ opening video of the product (from sealed package till damage is shown in video without any cut).
Unboxing Video should be sent within 24 hours of receiving the order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Without any unboxing Video within 24 hours or if Video is not proper, even major damage will not be entertained at any cost.
If you have any further questions or concerns about our refund and exchange policy, please don’t hesitate to contact us at sales@heera.one
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for products.
Exchanges
Unfortunately, exchange is not possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 working days. Please remember it can take some time for your Bank or Credit Card Company to process and post the refund. If refund not received in more than 20 working days since we’ve approved your return, please contact us at sales@heera.one
Under special case If product is eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Final decision will depend on purpose for return.
For queries, you can contact us as sales@heera.one If your return is accepted under special case, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Conditions
We will only accept returns for unopened products.
NO RETURN IN ANY OTHER CASE
If you receive a defective product, we will provide a full refund or exchange the product free of cost. Please inform us within 24 hours of receiving the product, and provide a 360-degree unboxing/ opening video of the product (from sealed package till damage is shown in video without any cut).
Unboxing Video should be sent within 24 hours of receiving the order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Without any unboxing Video within 24 hours or if Video is not proper, even major damage will not be entertained at any cost.
If you have any further questions or concerns about our refund and exchange policy, please don’t hesitate to contact us at sales@heera.one
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for products.
Exchanges
Unfortunately, exchange is not possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 working days. Please remember it can take some time for your Bank or Credit Card Company to process and post the refund. If refund not received in more than 20 working days since we’ve approved your return, please contact us at sales@heera.one