Partial Cash on Delivery (COD) Policy

To confirm your order, we require a partial advance payment, with the remaining balance payable at the time of delivery.

This partial payment is collected as a commitment fee and is applicable to all orders in which Cash on Delivery is selected as an option. 

Please note that this partial amount is non-refundable under any circumstances. 
Cancellation of product is unacceptable in any circumstances. 
We request our valued customers to place the order only after complete confirmation to avoid any inconvenience.

Return & Refund 

Our return policy allows you to return your item(s) within 7 days from the date of delivery. To initiate the return process, please contact our customer service team within the 7-days timeframe.

Conditions for Returns:

To ensure a smooth return process, please note the following:

- Item(s) must be in their original condition, with all original tags, packaging, and accessories included.

- Item(s) must not be damaged, altered, or show signs of wear.

- Refunds will be issued in full upon receipt and inspection of the returned item(s).

Packaging for Returns:

When returning an item, please ensure it is properly packaged to prevent damage during transit:

- Use bubble wrap or similar protective material to cushion the item.

- Pack the item securely in a sturdy box to prevent movement.

- Include all original packaging, invoice, tags, and accessories.

Refund Processing:

Once we receive and inspect the returned item(s), we will process your refund within 10-14 business days. Refunds will be issued in the original payment method.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team on sales@heera.one